VET Conflict Resolution and Mediation


Calling all educators and teachers!

Our Conflict Resolution and Mediation course is your key to fostering a positive and harmonious learning environment.

Learn how to navigate and resolve conflicts among students, colleagues, and parents with confidence.

Gain valuable skills in communication, mediation, and conflict prevention that will not only enhance your teaching but also empower your students to become skilled problem solvers. Join us on this transformative journey, where you'll discover the art of turning conflicts into opportunities for growth and collaboration.

Enrol now to create a classroom where understanding, respect, and effective conflict resolution thrive!

fas fa-american-sign-language-interpreting

The program is specifically designed for educators, including primary school teachers, secondary school teachers, special education teachers, school administrators, teaching assistants, curriculum developers, education consultants, educational researchers, college professors, vocational trainers, early childhood educators, educational technology specialists, school counselors, literacy coaches, language instructors, and physical education teachers.

fas fa-book-open
  • Conflict Resolution Skills
  • Mediation Techniques
  • Improved Communication
  • Enhanced Teamwork
  • Conflict Prevention Strategies
fas fa-users-cog

In our courses, we focus on interactive and practical learning methods. We engage in hands-on activities, foster group discussions, and undertake collaborative projects to make learning engaging. Our approach includes integrating innovative educational technologies, aiming to enhance teaching effectiveness. We ensure that these methods equip educators with practical skills and insights that can be directly applied in their teaching environments.

far fa-calendar-check


  • Introduction to Conflict Resolution
  • Understanding Conflict and Its Impact
  • Common Misconceptions About Conflict
  • Intrapersonal, Interpersonal, and Group Conflicts
  • Conflict Resolution Styles


  • Effective Communication Skills
  • Empathetic and Reflective Listening
  • Asking Open-Ended Questions
  • Non-Verbal Communication Cues
  • Role-Play Exercise: Simulating Conflict Scenarios


  • Negotiation Strategies
  • Mediation Process and Techniques
  • De-escalation Techniques
  • Clear Communication and Expectations
  • Role-Play Exercise: Mediation and Negotiation


  • Importance of Conflict Prevention
  • Strategies for Preventing Conflicts
  • Techniques for Managing Conflicts
  • Workplace Conflict Resolution Policies and Procedures
  • Role-Play Exercise: Conflict Prevention Planning


  • Challenges of Conflict Resolution in Professional Settings
  • Strategies for Resolving Workplace Conflicts
  • Conflict Resolution Policies in Organizations
  • Case Studies in Conflict Resolution
  • Assignment Discussion and Course Wrap-Up
fas fa-certificate

We will issue an EQF5 certificate with the successful completion of the course.


The Europass Mobility Certification will be given on the last day of the course.

What Kind of Certification?

Europass Mobility Certification is a document that records the skills and competencies acquired by an individual during a training period in another European country. This certification is part of the Europass framework, which aims to improve the transparency of qualifications and competencies across Europe. The Mobility Certification is particularly valuable for individuals who have participated in exchange programs, internships, or training sessions abroad, as it provides official recognition of their learning experiences and achievements in an international context.

Receive our latest updates about new services, current happenings, events and other opportunities
GDPR Compliance

This website uses cookies in order to offer you the most relevant information and improve your experience. This website or its third-party tools use cookies, which are necessary for its functioning and required to achieve the purposes mentioned in our privacy policy. Please accept cookies for optimal performance.